FAQs

Frequently Asked Questions

Orders & Shipping

Where do you ship to?
We currently ship to Canada and the United States.

How long does shipping take?
Orders typically arrive within 5–7 business days in Canada and 7–14 business days in the United States after processing.

How much does shipping cost?
We offer free shipping on all orders — no minimum required.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page.

Can I change or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us at worksmarterthen@gmail.com as soon as possible and we'll do our best to help.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items. Please visit our Return Policy page for full details.

Who pays for return shipping?
Customers are responsible for return shipping costs.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Products

Are your products authentic?
Yes — we only carry genuine products sourced directly. We stand behind everything we sell.

Are your products safe for sensitive skin?
Our products are formulated with skin-friendly ingredients, but we always recommend checking the full ingredient list if you have specific sensitivities or allergies.

Do you carry cruelty-free products?
We prioritize clean, results-driven formulations. Please refer to individual product pages for specific certifications.

Still Have Questions?

We're happy to help! Reach out to us at worksmarterthen@gmail.com and we'll get back to you within 1–2 business days.